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Certificate
Introduction to Total Quality Management
Course Outline
This course introduces learners to the fundamental principles and practices of Total Quality Management (TQM) as applied in modern organisations. Students will explore how quality is defined, managed and continuously improved across processes, products and services.
The course focuses on quality systems, process improvement, customer satisfaction and organisational culture, highlighting how TQM contributes to efficiency and competitiveness.
Learners will combine theoretical understanding with practical tools and case studies to develop the ability to analyse and improve quality within real-world settings.
Key Information
- MQF/EQF Level: Not pegged/recognised by MFHEA
- ECTS: N/A
- Qualification/Certification Type: Certificate of Completion
- Course Duration: 3 days
- Total Hours: 20 hours
- Delivery Mode: In-person
- Language of Instruction: English & Maltese
- Target Audience: 16+ years
Students must complete at least 85% of total learning hours (tracked via attendance logs, class participation and assessment submissions). A Certificate of Completion will be issued accordingly.
Course Description
Quality is a critical factor in organisational success, influencing customer satisfaction, operational efficiency and long-term sustainability. This unit provides an introduction to the key concepts and methodologies of Total Quality Management.
The course begins by exploring the concept of quality and its evolution in industry, including contributions from leading quality thinkers such as Deming, Juran and Crosby.
Learners will examine the core principles of TQM, including customer focus, continuous improvement, employee involvement and process-oriented thinking.
The unit then introduces essential quality tools and techniques, such as flowcharts, cause-and-effect diagrams, Pareto analysis and basic statistical concepts.
Learners will explore quality management systems and standards, including ISO-based frameworks, and understand how organisations implement and maintain quality systems.
The course concludes with an overview of continuous improvement methodologies and the role of leadership and organisational culture in sustaining quality initiatives.
Throughout the unit, learners will develop the ability to identify quality issues, apply basic improvement tools and contribute to a culture of continuous improvement.
Entry Requirements
- Basic understanding of business or organisational environments
- No prior quality management experience required
Target Audience
This course is designed for:
- Business and management students
- Quality assurance and control personnel
- Operations and production staff
- Supervisors and team leaders
- Administrative and service industry staff
- Individuals interested in process improvement and quality systems
Course Delivery
The programme is structured into seven modules, delivered through:
- Instructor-led lectures
- Case studies and real-world examples
- Interactive discussions
- Group activities and problem-solving exercises
- Practical application of quality tools
- Short assessments and quizzes
Course Structure
- Module 1 – Introduction to Quality and TQM Concepts
- Module 2 – Evolution of Quality Management (Deming, Juran, Crosby)
- Module 3 – Principles of Total Quality Management
- Module 4 – Customer Focus and Process Approach
- Module 5 – Quality Tools and Techniques (Pareto, Fishbone, Flowcharts)
- Module 6 – Quality Management Systems and Standards (ISO Overview)
- Module 7 – Continuous Improvement (PDCA, Kaizen, Basic Six Sigma Concepts)
- Case Study and Final Assessment
Assessment & Certification
Assessment methods include:
- Practice quizzes
- Module-based assessments
- Case study analysis
- Final assessment
Upon successful completion, learners will receive a Certificate in Total Quality Management
Learning Outcomes
By the end of this course, learners will be able to:
- Apply laboratory safety procedures in microbiology settings.
- Demonstrate correct aseptic techniques to prevent contamination.
- Prepare and sterilise culture media.
- Perform microbial culturing techniques to obtain pure cultures.
- Analyse factors affecting microbial growth.
- Use microscopes to observe microorganisms.
- Perform basic staining techniques.
- Identify microorganisms using simple laboratory methods.
Course Intake Dates & Pricing
June 2026
Price: EUR 450
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